Returns & Exchanges
Refunds & Exchange policy :
Once a product has been sold, it cannot be exchanged except for the following:
- Product(s) received are different from what is stated on the invoice
For beauty /wellness , strictly no exchanges due to hygiene reasons.
To qualify for a return/exchange, please ensure that:
1) The item is unworn/unwashed
2) The item is in a brand new condition
Take note that the below will not be considered as defects and not eligible for any exchange / refund :
- Dislike or change of mind after purchase
- Measurements may vary 0.7 to 2 inch due to mass manufacturing processes.The method of measurement may differ slightly from person to person, hence in this case, there may be slight discrepancies due to the way the product is measured.
- Slight colour difference resulting from the difference on individual's monitor, minor defects such as loose threads, slight misalignment of seams, dropping of buttons which can be sewn on etc
- Cutting does not suits you
- Scratches made during manufacturing
- Glue Stain
- Color runs
- Slight scratches on costume jewelry.
- We strongly advised that all items are to be hand-washed with cold water and NOT soaked. We do not guarantee that the items will not be altered (colour runs, size shrinks etc..) after washed or soaked and if this happens, JENITH will not be responsible.
- For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.
- Sale items are non-refundable or exchangeable.
We do make sure to do a through inspection on the pieces before they are sent out. JENITH will not be responsible for the damage caused by delivery rough handling and no exchange/refund will be made.
Defective item / Wrong item received:
We sincerely apologize for our oversight.
Kindly drop us an email at firstname.lastname@example.org within 5 working days else it will be void. Do include a snapshot of the incorrect item and highlight area of defect, along with your order number for verification purposes. Please wait for further instructions.
In the event that the merchandise you originally purchased is sold out, a credit voucher will be issued. We do not have a cash refund policy.