Returns & Exchanges

Refunds & Exchange policy :

Once a product has been sold, it cannot be exchanged except for the following:

- Product(s) received are different from what is stated on the invoice

For beauty /wellness: No exchanges due to hygiene reasons. More details here

For Jenith FootwearStrictly no exchanges/returns for customized shoes.  More details here

To qualify for a return/exchange, please email us at and wait for further instructions before sending the parcel back to us. Do ensure that:

1) The item is unworn/unwashed
2) The item is in a brand new condition
3) Packed in original transparent JENITH packaging

Exchanges are only valid for a change in same color/design. An exchange for another item is not allowed unless item is sold out. 

The returned parcel must be mailed back to us within 7 working days from the day you have received your parcel. Postage costs to and fro due to the exchange will have to be completely borne by the customer.

 Take note that the below will not be considered as defects and not eligible for any exchange / refund :

    • Dislike or change of mind after purchase
    • Measurements may vary 0.7 to 2 inch due to mass manufacturing processes.The method of measurement may differ slightly from person to person, hence in this case, there may be slight discrepancies due to the way the product is measured. 
    • Slight colour difference resulting from the difference on individual's monitor, minor defects such as loose threads, slight misalignment of seams, dropping of buttons which can be sewn on etc
    • Cutting does not suits you
    • Scratches made during manufacturing
    • Glue Stain
    • Color runs
    • Slight scratches on costume jewelry.
    • We strongly advised that all items are to be hand-washed with cold water and NOT soaked. We do not guarantee that the items will not be altered (colour runs, size shrinks etc..) after washed or soaked and if this happens, JENITH will not be responsible. 
    • For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.
    • Sale item(s)/ items bought with promo code/flash sale discounts are not eligible for returns/exchanges or issue of credit note(s).

      We do make sure to do a through inspection on the pieces before they are sent out. JENITH will not be responsible for the damage caused by delivery rough handling and no exchange/refund will be made.

      Defective item / Wrong item received:

      We sincerely apologize for our oversight.

      Kindly drop us an email at within 5 working days from shipped date else it will be void. Do include a snapshot of the incorrect item and highlight area of defect, along with your order number for verification purposes. Please wait for further instructions. 

      In the event that the merchandise you originally purchased is sold out, a credit voucher  will be issued. We do not have a cash refund policy.